Costing screen error/Failed Imports - "Unable to create a new costing for this supplement".

Incident Report for Traveltek

Resolved

This incident has been resolved.
Posted Oct 22, 2026 - 16:35 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2026 - 16:15 BST

Identified

The issue has been identified to be linked to deployment. A rollback has been done
Posted Oct 22, 2026 - 15:40 BST

Investigating

We are currently investigating this issue.
Posted Oct 22, 2026 - 15:15 BST
This incident affected: iSell London (Back-office / Front End).