Impact
Between 2pm and 3pm on January 14th 2026 some visitors to the platform experienced intermittent search failures.
Cause & Resolution
Between 1pm and 3pm, the database server that manages user sessions for visitors began to under perform. Normal automated maintenance tasks restored performance.
Prevention Measures
Following investigations, we have identified a number of potential improvements to how the user session database is used and we will look to implement improvements in the coming days. In addition, we have also significantly increased the virtual hardware specification of the database layer.